Family owned 4 star boutique hotel with 40 rooms, vegetarian restaurant, bar and 2 meeting/banqueting rooms with many local functions. The hotel attracts mainly guests doing business in Biratnagar, as the city has very little touristic attraction.
Train the staff and improve service standards and organisation of the hotel
The owner joined me every day.
- Creation of training programs for restaurant service, service recovery and housekeeping
- Review of breakfast buffet offer and presentation
- Standardize table set-up for all meal periods
- Optimize online presence of hotel
- New organisation chart for the management team