Client Profile:
Two sister companies provide support/maintenance services for ATMs and offer software solutions for commercial banks in Nepal.
Both companies are keen to improve their internal structures and processes aiming at providing high quality services to their customers.
Tasks:
- Review effectiveness of organizational structures
- Analyse HR / people management related processes
- Analyse operational efficiency
- Review and assess companies‘ product portfolio
Results:
The roles and responsibilities, reporting lines, and organigram, as well as types and content of job descriptions were discussed and drafted in conjunction with the management team.
Challenges and consequences of introducing new (agile) project methodologies were discussed including the necessity for organisational change management.
Raising awareness for IT service management processes, focussing on operational aspects in both companies and the need for continuous improvement.
