Client Profile:
This female-owned SME was founded in 2018 and has 12 employees. It produces sweets, cakes, crepes, waffles, mocktails, and coffee to take-away or eat in house. They asked for support to increase their efficiency in handling orders, to better organize the tasks of each employee, and for help in the improvement of their market position.
Tasks:
- expansion of business
- re-organisation of production processes
- introduction of new products (e.g. vegan)
- increasing sales
Results:
The collaboration between the expert and the client was excellent. They discussed new ideas and introduced new products. They established a new organisation of the ordering system and how to organise the work hours of each employee resulting in a better work-life balance. Furthermore, they evaluated how to open a new branch and thus create more jobs.
