Client Profile:
The bakery with coffee-shop opened just one month before the pandemic started in Kosovo. It went through a difficult time. They managed to survive and were looking into ways to improve their market position and how to target new clients.
Tasks:
- provide support with the diversification of products
- introduction of new range of products including gluten-free and vegan options
- support with operational efficiency in the production part of the bakery
Results:
- improvement of receipes
- introduction of new cakes
- vegan and gluten-free products created
