Client Profile:
3 Star City – Hotel with a special Bio shop and incoming Travel Agency for local and international customers, as well outgoing tourism.
Tasks:
- Marketing strategy and customer services
- Push the sales in the HOTEL for a better % of occupancy
- Reductions of complains in all departments
Results:
- New marketing plan to push the sales and excursions (Travel Agency and Hotel)
- Start food-festivals in the restaurants and special offers eg. last minutes sales
- Discussion with the staff about the handling with difficult guests
