{"id":14650,"date":"2021-07-28T14:41:50","date_gmt":"2021-07-28T12:41:50","guid":{"rendered":"https:\/\/seniorexpertcontact.org\/wirkungsanalysen\/"},"modified":"2022-12-20T11:11:44","modified_gmt":"2022-12-20T10:11:44","slug":"evaluation-dimpact","status":"publish","type":"page","link":"https:\/\/seniorexpertcontact.org\/fr\/wirkung\/evaluation-dimpact\/","title":{"rendered":"\u00c9valuation d&#8217;impact"},"content":{"rendered":"<div class=\"slider-wrapper relative\" id=\"slider-269624329\" >\n    <div class=\"slider slider-nav-circle slider-nav-large slider-nav-light slider-style-normal\"\n        data-flickity-options='{\n            \"cellAlign\": \"center\",\n            \"imagesLoaded\": true,\n            \"lazyLoad\": 1,\n            \"freeScroll\": false,\n            \"wrapAround\": true,\n            \"autoPlay\": false,\n            \"pauseAutoPlayOnHover\" : true,\n            \"prevNextButtons\": false,\n            \"contain\" : true,\n            \"adaptiveHeight\" : true,\n            \"dragThreshold\" : 10,\n            \"percentPosition\": true,\n            \"pageDots\": false,\n            \"rightToLeft\": false,\n            \"draggable\": true,\n            \"selectedAttraction\": 0.1,\n            \"parallax\" : 0,\n            \"friction\": 0.6        }'\n        >\n        \n\n  <div class=\"banner has-hover has-parallax\" id=\"banner-14707332\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" data-parallax=\"-4\" data-parallax-container=\".banner\" data-parallax-background>\n            <img loading=\"lazy\" decoding=\"async\" width=\"1331\" height=\"365\" src=\"https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/Peru_Web_small.jpg\" class=\"bg attachment-original size-original\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-60330431\" class=\"text-box banner-layer x0 md-x0 lg-x0 y95 md-y15 lg-y15 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-left\">\n                  \n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-60330431 .text-box-content {\n  background-color: rgba(255, 255, 255, 0.0);\n  font-size: 100%;\n}\n#text-box-60330431 .text-inner {\n  padding: 30px 30px 30px 30px;\n}\n#text-box-60330431 {\n  width: 90%;\n}\n@media (min-width:550px) {\n  #text-box-60330431 {\n    width: 50%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-14707332 {\n  padding-top: 270px;\n}\n#banner-14707332 .banner-bg img {\n  object-position: 41% 95%;\n}\n<\/style>\n  <\/div>\n\n\n     <\/div>\n\n     <div class=\"loading-spin dark large centered\"><\/div>\n\n\t<\/div>\n\n\n\n\t<section class=\"section\" id=\"section_1251815087\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Evaluation SEC remote assignments January 2021 - June 2022<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n<div class=\"row row-small align-center Smaller\"  id=\"row-301798930\">\n\n\t<div id=\"col-204889477\" class=\"col medium-4 large-4\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner box-shadow-2 dark\" style=\"background-color:#00338D;\" >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:5px 5px 5px 5px;\">\n\t<\/div>\n\t\t\t\n<h3>Overall satisfaction \u2013 rating &#8220;good&#8221; or &#8220;excellent&#8221;<\/h3>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-204889477 > .col-inner {\n  padding: 18px 18px 18px 18px;\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-868683522\" class=\"col Iconsize medium-2 large-2\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1515519671\">\n\t\t\t\t\t\t<div data-animate=\"fadeInUp\">\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/button-smiley-wirkungsanalysen.png\" class=\"attachment-large size-large\" alt=\"Evaluation SEC remote assignments, Icon Smiley\" srcset=\"https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/button-smiley-wirkungsanalysen.png 400w, https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/button-smiley-wirkungsanalysen-100x100.png 100w, https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/button-smiley-wirkungsanalysen-280x280.png 280w, https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/button-smiley-wirkungsanalysen-250x250.png 250w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t\t\t\n<style>\n#image_1515519671 {\n  width: 64%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2060352878\" class=\"col medium-6 large-6\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner box-shadow-2 dark\" style=\"background-color:#00338D;\" >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:5px 5px 5px 5px;\">\n\t<\/div>\n\t\t\t\n<ul>\n<li>90% of the SEC clients<\/li>\n<li>66% of the SEC experts<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2060352878 > .col-inner {\n  padding: 18px 18px 18px 18px;\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<style>\n#row-301798930 > .col > .col-inner {\n  border-radius: 1px;\n}\n<\/style>\n<\/div>\n<div class=\"row row-small align-center Smaller\"  id=\"row-534226442\">\n\n\t<div id=\"col-346553519\" class=\"col medium-4 large-4\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner box-shadow-2 dark\" style=\"background-color:rgb(86, 90, 92);\" >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:5px 5px 5px 5px;\">\n\t<\/div>\n\t\t\t\n<h3>Advantages \u2013 in comparison to on-site assignments<\/h3>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-346553519 > .col-inner {\n  padding: 18px 18px 18px 18px;\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-115141463\" class=\"col Iconsize medium-2 large-2\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1745391823\">\n\t\t\t\t\t\t<div data-animate=\"fadeInUp\">\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/button-plus-wirkungsanalysen.png\" class=\"attachment-large size-large\" alt=\"Evaluation SEC remote assignments, Icon Smiley\" srcset=\"https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/button-plus-wirkungsanalysen.png 400w, https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/button-plus-wirkungsanalysen-100x100.png 100w, https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/button-plus-wirkungsanalysen-280x280.png 280w, https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/button-plus-wirkungsanalysen-250x250.png 250w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t\t\t\n<style>\n#image_1745391823 {\n  width: 64%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1882723021\" class=\"col medium-6 large-6\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner box-shadow-2 dark\" style=\"background-color:rgb(86, 90, 92);\" >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:5px 5px 5px 5px;\">\n\t<\/div>\n\t\t\t\n<ul>\n<li>No costs for SEC clients<\/li>\n<li>Facilitation of access to expert advice to SMEs with limited financial means<\/li>\n<li>Flexibility in organising meetings<\/li>\n<li>Higher attendance rate due to scheduled meetings<\/li>\n<li>More time available to gather and prepare necessary information<\/li>\n<li>Offer consultancy on topics where it is not worth travelling to the client<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1882723021 > .col-inner {\n  padding: 18px 18px 18px 18px;\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<style>\n#row-534226442 > .col > .col-inner {\n  border-radius: 1px;\n}\n<\/style>\n<\/div>\n<div class=\"row row-small align-center Smaller\"  id=\"row-1275961209\">\n\n\t<div id=\"col-665732394\" class=\"col medium-4 large-4\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner box-shadow-2 dark\" style=\"background-color:rgb(51, 91, 163);\" >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:5px 5px 5px 5px;\">\n\t<\/div>\n\t\t\t\n<h3>Disadvantages \u2013 in comparison to on-site assignments<\/h3>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-665732394 > .col-inner {\n  padding: 18px 18px 18px 18px;\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-693688084\" class=\"col Iconsize medium-2 large-2\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_859351602\">\n\t\t\t\t\t\t<div data-animate=\"fadeInUp\">\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/button-minus-wirkungsanalysen.png\" class=\"attachment-large size-large\" alt=\"Evaluation SEC remote assignments, Icon Disadvantages Minus\" srcset=\"https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/button-minus-wirkungsanalysen.png 400w, https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/button-minus-wirkungsanalysen-100x100.png 100w, https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/button-minus-wirkungsanalysen-280x280.png 280w, https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/button-minus-wirkungsanalysen-250x250.png 250w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t\t\t\n<style>\n#image_859351602 {\n  width: 64%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-139514025\" class=\"col medium-6 large-6\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner box-shadow-2 dark\" style=\"background-color:rgb(51, 91, 163);\" >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:5px 5px 5px 5px;\">\n\t<\/div>\n\t\t\t\n<ul>\n<li>Difficulties in efficiently identifying and understanding client\u2019s need and context<\/li>\n<li>Limited number of participants<\/li>\n<li>Lack of feeling\/verification for the client\u2019s capacity to understand the content<\/li>\n<li>Limited efficiency due to lack of observation, feeling and witnessing products\/services\/processes<\/li>\n<li>Limited number of topics can be addressed<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-139514025 > .col-inner {\n  padding: 18px 18px 18px 18px;\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<style>\n#row-1275961209 > .col > .col-inner {\n  border-radius: 1px;\n}\n<\/style>\n<\/div>\n<div class=\"row row-small align-center Smaller\"  id=\"row-697097079\">\n\n\t<div id=\"col-929602161\" class=\"col medium-4 large-4\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner box-shadow-2 dark\" style=\"background-color:rgb(119, 123, 124);\" >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:5px 5px 5px 5px;\">\n\t<\/div>\n\t\t\t\n<h3>Positive effects of remote assignments, observed by clients<\/h3>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-929602161 > .col-inner {\n  padding: 18px 18px 18px 18px;\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-434702863\" class=\"col Iconsize medium-2 large-2\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1057721270\">\n\t\t\t\t\t\t<div data-animate=\"fadeInUp\">\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/button-like-wirkungsanalysen.png\" class=\"attachment-large size-large\" alt=\"Evaluation SEC remote assignments, Icon Positive effects\" srcset=\"https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/button-like-wirkungsanalysen.png 400w, https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/button-like-wirkungsanalysen-100x100.png 100w, https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/button-like-wirkungsanalysen-280x280.png 280w, https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/button-like-wirkungsanalysen-250x250.png 250w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t\t\t\n<style>\n#image_1057721270 {\n  width: 64%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1627631350\" class=\"col medium-6 large-6\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner box-shadow-2 dark\" style=\"background-color:rgb(119, 123, 124);\" >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:5px 5px 5px 5px;\">\n\t<\/div>\n\t\t\t\n<ul>\n<li>Improved HR management<\/li>\n<li>More efficient processes<\/li>\n<li>Improved product quality<\/li>\n<li>Product diversification or diversified distribution channels<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1627631350 > .col-inner {\n  padding: 18px 18px 18px 18px;\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<style>\n#row-697097079 > .col > .col-inner {\n  border-radius: 1px;\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1251815087 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(255, 255, 255);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1885935525\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:1px 0px 1px 0px;\">\n\t<\/div>\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-large\"  id=\"row-1565552765\">\n\n\t<div id=\"col-1897447488\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<h3 class=\"accordion_title\">EVALUATION BRIEF OVERVIEW<\/h3><div class=\"accordion\">\n\t<div id=\"accordion-4114092703\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4114092703-label\" class=\"accordion-title plain\" href=\"#accordion-item-purpose-of-the-evaluation\" aria-expanded=\"false\" aria-controls=\"accordion-4114092703-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Purpose of the evaluation<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4114092703-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4114092703-label\">\n\t\t\t\n<h1>Purpose of the evaluation<\/h1>\n<p>The ongoing global crisis caused by the pandemic of the COVID-19 virus, and the corresponding restrictions in the countries in which Senior Expert Contact (SEC) operates as well the international travel restrictions, resulted in the suspension of SEC\u2019s main project activity of on-site consultancy assignments in 2020 and 2021. To continue to support clients, SEC introduced remote assignments. The exchange and collaboration between SEC experts and clients took place online.<\/p>\n<p>The objective of the present evaluation is: to assess the new modality of remote assignments; to draw learnings compared to traditional assignments; to inform the future design and management of remote assignments; and to appraise the overall potential of remote assignments to become a regular part of SEC\u2019s offering even after the COVID-19 pandemic.<\/p>\n<p>In particular, the objective of the evaluation is to analyse in detail how well remote assignments met clients\u2019 needs, how efficiently they have been executed, how effectively the planned objectives have been met and if there has been any impact observed already.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2493847415\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2493847415-label\" class=\"accordion-title plain\" href=\"#accordion-item-methodology\" aria-expanded=\"false\" aria-controls=\"accordion-2493847415-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Methodology<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2493847415-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2493847415-label\">\n\t\t\t\n<h1>Methodology<\/h1>\n<p>The evaluation applied a mixed method approach, using desk research to review the available assignment request forms and final report forms submitted by SEC clients, experts and coordinators, semi-structured interviews with selected SEC experts and clients, as well as an online survey with the SEC coordinators. To ensure comparability with the 2020 evaluation, the same methods were used.<\/p>\n<p>For 2020 clients, every client from the 2020 evaluation (except those from Tunisia and Guatemala) were included (29 clients). The sample for 2021 consisted of 34 clients.<\/p>\n<p>In total, 59 interviews with SEC clients from nine selected SEC countries (Bolivia, Benin, Cambodia, Kosovo, Mongolia, Nepal, Nicaragua, Peru, and Uganda), as well as seven interviews with SEC experts have been conducted. The online survey was filled in by the SEC coordinators of the nine SEC countries.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-69988434\" class=\"accordion-item\">\n\t\t<a id=\"accordion-69988434-label\" class=\"accordion-title plain\" href=\"#accordion-item-key-findings-of-the-evaluation\" aria-expanded=\"false\" aria-controls=\"accordion-69988434-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Key findings of the evaluation<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-69988434-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-69988434-label\">\n\t\t\t\n<h1>Key findings of the evaluation<\/h1>\n<p><u>Relevance of remote assignments: meeting the needs and requirements of the SEC Clients<\/u><\/p>\n<p>Also in 2021, the remote assignments seem to have <strong>largely met clients\u2019 expectations<\/strong> <strong>and needs<\/strong> in terms of content and output. However, the relevance of remote assignments depends on the client and expert <strong>discussing expectations and goals for the remote assignment<\/strong> either before or at the very start of the assignment. Often, topics submitted by clients need to be adjusted to be suitable for a remote assignment.<\/p>\n<p>Most clients stated an interest and need for a follow-up assignment. While this indicates their satisfaction with the received remote consultancy, half the SEC clients stated a <strong>preference for practical on-site support<\/strong> for their follow-up assignment.<\/p>\n<p><u>Efficiency of remote assignment: use of resources and achievement of planned outputs<\/u><\/p>\n<p><strong>Satisfaction with the implementation of the remote assignments:<\/strong><\/p>\n<p>SEC clients who had remote assignments in 2021 showed a <strong>high overall satisfaction,<\/strong> with 90% of the interviewed SEC clients rating the implementation of the remote assignments as \u201cgood\u201d or \u201cexcellent\u201d.<\/p>\n<p>The <strong>main reasons <\/strong>for their satisfaction were<strong> professionalism, expertise, availability, and openness of the experts to share their experience and knowledge<\/strong> with them.<\/p>\n<p>SEC experts who carried out remote assignments in 2021 were less satisfied with the implementation, showing an overall satisfaction of 66%. The <strong>lower satisfaction is attributable to<\/strong> the <strong>difficulty in connecting with the client <\/strong>(personally and technically)<strong>, and the reluctance of some clients to implement SEC experts\u2019 recommendations.<\/strong><\/p>\n<p><strong>Communication, contact frequency, assignment duration:<\/strong><\/p>\n<p>For the <strong>remote<\/strong> <strong>communication <\/strong>with each other, the Clients and the SEC Expert used<strong> different tools and formats for specific purposes<\/strong>:<\/p>\n<table width=\"100%\">\n<thead>\n<tr>\n<th align=\"left\">Purpose<\/th>\n<th align=\"left\">Communication tool<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td valign=\"top\">Virtaul meetings and Ad-hoc exchange and phone calls<\/td>\n<td valign=\"top\">Zoom, Skype and Messenger services such as WhatsApp<\/td>\n<\/tr>\n<tr>\n<td valign=\"top\">Sharing formal information and documents<\/td>\n<td valign=\"top\">Email<\/td>\n<\/tr>\n<tr>\n<td valign=\"top\">Documenting work environment<\/td>\n<td valign=\"top\">Video<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>The main technical challenge that SEC clients and experts encountered during their exchanges was unstable <strong>internet connectivity<\/strong>. On occasion, the language barrier, or the expert\u2019s lack of the understanding of the client\u2019s context rendered the exchange difficult.<\/p>\n<p>Most SEC clients and experts met virtually once or twice a week. Both SEC clients and experts appreciated the <strong>flexibility to find a rhythm of exchange <\/strong>that suited them best.<\/p>\n<p>Even though more than half of the remote assignments had to be extended, <strong>72% of the clients perceived the duration of the remote assignment as just right<\/strong>. There was general agreement among experts that the duration of an assignment should be kept flexible, depending on the topics, as well as on the pace of implementation.<\/p>\n<p><strong>Comparison to on-site assignments:<\/strong><\/p>\n<p>SEC clients and experts noted the advantages and disadvantages of remote assignments:<\/p>\n<table width=\"100%\">\n<tbody>\n<tr>\n<th align=\"left\" width=\"50%\">Advantages<\/th>\n<th align=\"left\" width=\"50%\">Disadvantages<\/th>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"50%\">\n<ul>\n<li>No costs for SEC clients<\/li>\n<li>Facilitation of access to expert advice to SMEs with limited financial means<\/li>\n<li>Flexibility in organizing meetings<\/li>\n<li>Higher attendance rate due to scheduled meetings<\/li>\n<li>More time available to gather and prepare necessary information<\/li>\n<\/ul>\n<\/td>\n<td valign=\"top\" width=\"50%\">\n<ul>\n<li>Difficulties in efficiently identifying and understanding client\u2019s need and context<\/li>\n<li>Limited number of participants<\/li>\n<li>Lack of feeling\/ verification for the client\u2019s capacity to understand the content<\/li>\n<li>Limited efficiency due to lack of observation, feeling and witnessing products\/services\/processes<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Coordination of remote assignments:<\/strong><\/p>\n<p>Most SEC coordinators invest <strong>more resources in preparing and accompanying a remote assignment<\/strong> than an on-site assignment. Despite some process improvements and the omission of accommodation, the <strong>workload increased for the SEC coordinators<\/strong> as the verification of the information given clients and an assessment of their commitment levels, as well as the training in remote working and online tools took more time.<\/p>\n<p>This also held true for the <strong>accompanying of the remote assignments<\/strong>, which according to the SEC coordinators <strong>needed more or even many more resources compared to on-site assignments<\/strong> due to a higher frequency of meetings, the longer duration of remote assignments and the more intense follow-ups. On the other hand, this also led to closer monitoring and time management. Record keeping also improved.<\/p>\n<p><u>Effectiveness of remote assignment: contribution to increased capacities and behaviour change<\/u><\/p>\n<p>Most SEC clients were either <strong>satisfied or even highly satisfied with the achievements <\/strong>of their remote assignments. In some cases the <strong>clients\u2019 expectations were even exceeded<\/strong>. <strong>Flexibility in adjusting assignment objectives <\/strong>in case of<strong> unexpected problems <\/strong>was<strong> key<\/strong> to this.<\/p>\n<p>Some clients observed <strong>early signs of tangible changes in their business performance<\/strong> such as:<\/p>\n<ul>\n<li>improved HR management,<\/li>\n<li>more efficient processes,<\/li>\n<li>improved product quality,<\/li>\n<li>product diversification or diversified distribution channels.<\/li>\n<\/ul>\n<p>This is an early<strong> indication that remote assignments lead to a successful adoption of the SEC expert\u2019s advice<\/strong> by the clients. Still, the re-interviews with the 2020 clients indicate that <strong>the effects of remote assignments only emerge over time<\/strong> as most clients are still implementing the plans worked out with the SEC expert.<\/p>\n<p>In contrast to 2020, only <strong>55% of the SEC coordinators consider remote assignments as effective as on-site assignments<\/strong>. The other 45% point out that the <strong>experts\u2019 lack understanding<\/strong> of the local context and of the clients\u2019 situation, which is seen as <strong>crucial for formulating recommendations. In general, the SEC coordinators argue that the effectiveness of remote assignments depends strongly on good communication and the topic of the assignment.<\/strong><\/p>\n<p><u>Impact of remote assignment: contribution to increased resilience and retention of jobs in the COVID-19 crisis<\/u><\/p>\n<p>Of the clients who reported that their businesses were still negatively affected by the Covid-19-crisis, 23% of 2021 clients and 60% of 2020 clients explicitly stated that the <strong>support of the SEC expert helped to mitigate the effect of the COVID-19 crisis<\/strong>. The findings indicate that the <strong>remote assignments have contributed to their resilience.<\/strong><\/p>\n<p>Two thirds of 2021 clients and almost half of 2020 clients recorded a <strong>stabilization<\/strong> or even <strong>growth of their profit and\/or turnover<\/strong>. Furthermore, most of the clients reported <strong>job retention (including rehiring) or creation of jobs<\/strong>. For the other clients, it was either too early to provide information on turnover and jobs or no changes have been observed.<\/p>\n<p>Yet, <strong>directly linking this rather positive performance of SEC clients to the SEC remote assignments is not possible<\/strong> as several other external factors influence this development, above all the general economic recovery that varies from country to country. However, <strong>following the theory of change of the modality of the remote assignments at least a contribution to the impacts in terms of jobs and income can be assumed,<\/strong> given that SEC clients improved their business performance thanks to the adoption of the experts\u2019 advice.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3228325544\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3228325544-label\" class=\"accordion-title plain\" href=\"#accordion-item-conclusion\" aria-expanded=\"false\" aria-controls=\"accordion-3228325544-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Conclusion<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3228325544-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3228325544-label\">\n\t\t\t\n<h1>Conclusion<\/h1>\n<p>That SEC continued its expert consultancy support, despite the restrictions of the COVID-19 pandemic, was highly appreciated by the SEC clients.<\/p>\n<p>As we saw in the previous section, the remote assignments contributed to the clients\u2019 economic resilience to mitigate the impact of the pandemic on their businesses. Furthermore, the remote support was also of great importance for the clients, as several 2020 and 2021 clients reported<\/p>\n<p>that the SEC expert gave them moral support and motivated them to continue and not give up.<\/p>\n<p>As remote assignments appear to be effective, SEC should continue offering them also after the COVID-19 pandemic.<\/p>\n<p>On the one hand, they can broaden the scope of SEC assignments; as a <strong>cost-efficient alternative<\/strong> to on-site assignments, they facilitate access for clients with little to no budget for an expert.<\/p>\n<p>On the other hand, with travelling becoming possible again in 2022, the development of a <strong>\u201chybrid model\u201d combining remote support<\/strong><strong> with a shorter on-site assignment <\/strong>should be further explored\/developed. To ensure the continuous implementation of the results, SEC should explore the integration of <strong>low-threshold follow-up exchanges<\/strong> between the client and expert for some period after the remote assignment officially concludes.<\/p>\n<p>Whether remote or on-site, the expert assignments of the Senior Expert Contact are important to their clients and remain relevant also in the light of the recovery from the COVID-19 crisis (\u201c<em>build back better<\/em>\u201d) but also related to any future economic, social or environmental shock that might affect the clients\u2019 businesses.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-393433090\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Documents &amp; Downloads<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n<a data-animate=\"fadeInUp\" href=\"https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/SEC_Remote-Assignments_Evaluation-Report_SHORT_2021_FINAL-1.pdf\" target=\"_blank\" class=\"button primary is-larger\" rel=\"noopener\" >\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i>\t<span>Open short version 2021-2022 (PDF)<\/span>\n\t<\/a>\n\n<div class=\"is-divider divider clearfix\" ><\/div>\n<a data-animate=\"fadeInUp\" href=\"https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/SEC-Remote-Assignments-Evaluation-Short-Version.pdf\" target=\"_blank\" class=\"button primary is-larger\" rel=\"noopener\" >\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i>\t<span>Open short version 2020 (PDF)<\/span>\n\t<\/a>\n\n<a data-animate=\"fadeInUp\" href=\"https:\/\/seniorexpertcontact.org\/wp-content\/uploads\/SEC_Remote-Assignments_Evaluation_Full-Version_FINAL.pdf\" target=\"_blank\" class=\"button primary is-larger\" rel=\"noopener\" >\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i>\t<span>Open full version 2020 (PDF)<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1885935525 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  background-color: rgb(193, 193, 193);\n}\n#section_1885935525 .section-bg-overlay {\n  background-color: rgba(255, 255, 255, 0.85);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1809308515\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:1px 0px 1px 0px;\">\n\t<\/div>\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-equal\"  id=\"row-990346884\">\n\n\t<div id=\"col-1312632439\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Impact Evaluation of SEC in Nepal 2018<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n<p>Scribble video of a study conducted in August 2018 by a Swisscontact internal team. Interviews with proprietors and managers of 45 of the 138 SEC clients from 2013 &#8211; 2017 formed the largest part of the evaluation.<\/p>\n<div class=\"video video-fit mb\" style=\"padding-top:54%;\"><p><iframe loading=\"lazy\" title=\"Impact Evaluation of Senior Experts Corps in Nepal\" width=\"1020\" height=\"574\" src=\"https:\/\/www.youtube.com\/embed\/wk6YuIezE10?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1809308515 {\n  padding-top: 43px;\n  padding-bottom: 43px;\n  min-height: 276px;\n  background-color: rgb(241, 241, 241);\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":16638,"parent":4213,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-14650","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/seniorexpertcontact.org\/fr\/wp-json\/wp\/v2\/pages\/14650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/seniorexpertcontact.org\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/seniorexpertcontact.org\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/seniorexpertcontact.org\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/seniorexpertcontact.org\/fr\/wp-json\/wp\/v2\/comments?post=14650"}],"version-history":[{"count":0,"href":"https:\/\/seniorexpertcontact.org\/fr\/wp-json\/wp\/v2\/pages\/14650\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/seniorexpertcontact.org\/fr\/wp-json\/wp\/v2\/pages\/4213"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/seniorexpertcontact.org\/fr\/wp-json\/wp\/v2\/media\/16638"}],"wp:attachment":[{"href":"https:\/\/seniorexpertcontact.org\/fr\/wp-json\/wp\/v2\/media?parent=14650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}