Client Profile:
The client is a 33 rooms hotel on the upper floors of a small shopping mall in Itahari. There is an extension under construction to increase the number of rooms to 52.
Tasks:
Review operation and look for possibilities to increase revenues in restaurant and rooms.
Results:
- made plan for signage to improve visibility of hotel and restaurant in the mall
- introduced green card to reduce unnecessary washing of towels
- new room categories for upselling
- reopend booking.com
- training for housekeeping and service recovery training for reception and restaurant staff
- organized proper storage of banquet material
- made plan for restaurant promotions
- introduced morning meeting to improve communication
- signaled major deficiencies in fire/life safety
