Client Profile:
The client is a couple not deriving from the hotel business. The hotel-restaurant resort is placed in a wonderful nature setting. However, the region is not much developed for tourism.
Tasks:
The expert has given the following tasks:
- Proposals for the marketing of the hotel-restaurant and the region
- Advising and training staff
- Advices hotel management
- Advices in service and kitchen standards
Results:
Wrote a new new menu-and wine card.
Wrote a promotion letter for travel agencies and sent it to 10 different travel agencies in Switzerland, which are specialiced for hiking and biking. Specific goal to extend the season.
Ideas on how to present the hotel and restaurant in the area.
Instructions for the new oven in the kitchen.
Suggestions to increase the quality of the menus.
Improvement in wine service and service in general.
Ideas for guest activities.
