Client Profile:
The client is a small hotel group, consisting of a superior 4* hotel, a 4* hotel and a guest house in Phnom Penh, 3* hotel and a guest house in Siem Reap. The group wishes to improve the occupancy and the services in their properties.
Tasks:
The expert has been given the following tasks:
- provide applicability of revenue maximization strategies and operational aspects.
- provide suggestions to improve the property management system
Results:
The expert concentrated his work on operational improvement proposals as well as suggestions regarding sales and marketing. Much time was taken to evaluate the existing procedures, including acting as a “mistery guest” in one of the hotels. Proposals regarding procedures, equipment, layouts ,etc. were made, as well as to the improvement of sales.
