Client Profile:
Familiy owned 3 / 4 stars hotel in downtown Vientiane with 75 rooms and a restaurant, attracting business and leisure guests.
Tasks:
Review management structure and systems and adjust organsiation to international standards. And increase number of reservations.
Results:
- organigram streamlined and clarified reporting lines owner/managers
- improved online presence on social media, review sites and OTAs
- installed cloud-based Property Management System (cloudbeds) with a Channel Manager to manage booking sites
- added Expedia as a new online reservation source and «Book now» button on the hotels’ facebook page
