Client Profile:
The client is a leading tour operator in Nepal offering a range of products:
- Comfort trekking tours and standard trekking tours
- Expeditions (to the 8000m+ summits)
- Cultural excursions
Tasks:
Follow-up tasks after a 2 1/2-year period of weekly Zoom calls with the management team:
- management and employee training (leadership, management of people, performance, conflict and time
- organization review: structure, adaptation, new assignments
- process review: definition, documention, implementation
- CEO coaching
Results:
- several management were workshops conducted
- coaching sessions: CEO and individual members of the management team
- performance management process: training, documentation, implementation
- review and adaptation of various processes: invoicing, financial reporting, store management
- fact finding: several interviews with individual employees
- employee training sessions: conflict management, time management
- reorganization and clear out of store room (expedition equipment).
