Client Profile:
The client is a five star hotel with 100 rooms in the Terai close to the Indian border. It has a restaurant/bar, banquet and meeting facilities and a casino. The Simara/Birganj area has lots of industries and very little tourism. The main business consists of corporate guests from the different industries and big Indian multi-day weddings during winter time.
Tasks:
- Provide training and guidance to the personnel of the operational departments as there is a very high staff turnover and a big number of employees without any hospitality experience
- Improve the overall hotel management and the quality of the hotel
Results:
Training was created and provided for front office, housekeeping and F&B service. Different room categories were introduced to enable upselling.
Management team was strenghtened to reduce owner interference.
Suggestions for given for answering reviews online and for presence on online booking channels.
All departments were assessed and given a list of improvement suggestions.
Major deficiencies in fire/personnel safety were flagged.
