A five star hotel property with over one hundred rooms and apartments, situated at the lake of Ohrid in Macedonia.
Family owned and not branded.
Practical training for as well inhouse employees as employees for equally sized and or structured hotels and villas.
The training was organized in 2 day modules for employees of housekeeping, kitchen, restaurant, reception and a one day kick off module for owners and managers. Participants were awarded with a certificate.
- Interaction between employees of the same department, however different properties resulting in a know-how transfer.
- A fresh look from an outsider on the challenges/opportunities and threads concerning the current market.
- Stressing the importance of an inhouse training program for new but also already employed employees.