Client Profile:
Newly opened five-star hotel with over 100 rooms near the lake Ohrid and next to the city centre.
Tasks:
Review the work and day to day operations of three main sectors directly related with guests: Front Office, Housekeeping, Restaurant and Lobby. Establish an internal quality system.
Results:
The above sectors were thoroughly investigated and recommendations for improvements were made. Job descriptions and checklists were established and discussed. A number of templates facilitating information were introduced. The menu cards were reviewed and changes recommended. Work procedures in housekeeping were adapted and staff trained to follow these.
