The client is a family owned company with around 20 employees, dealing in building materials. 90% of sales are generated by electric water heating systems. The client has set itself the goal of investing more in green energy in the future. He aims to develop 10-20% of its sales towards gas and solar installations, especially for commercial customers (hotels, resorts).
Developing arguments for customers who advocate green energy. Basics to improve the after sales processes. Approaches to strengthen the operational management of the fast-growing company.
Tasklist on how the “commercial customers” market segment can be further developed in a focused manner. Process design, how the after sales can be optimized. Approaches to improving operational management in order to manage growth with a sustainable management structure.